Criminals threatening bank customers
- 2 Days Ago - 2025-01-20 11:24:00
FNB has taken note of rising instances of people being robbed of their funds while under threat of violence from criminals. “Where such criminal incidents are reported, FNB undertakes rigorous investigation, partnering with law enforcement to ensure any information relative to these crimes is shared with investigators immediately,” Communications Manager Kirsty Watermeyer said in a media release. She said that FNB is committed to ensuring the highest level of security for clients’ accounts internally. “As part of our ongoing efforts to protect your financial information and your funds, we continuously enhance security protocols designed to safeguard your money.” She shared some key safeguards the bank has in place: •
Two-Factor Authentication (2FA): For all online banking activities, including access to your account and transactions, FNB requires two-factor authentication. This adds an extra layer of protection against unauthorised access. •
Encryption: FNB deploys the latest encryption technologies to protect all data transmitted between you and the bank’s systems, ensuring that sensitive information remains confidential. This means there is no way transactions you initiate can be seen by anyone, even by people in the bank, until the transaction is complete. •
Fraud Detection Systems: FNB’s advanced fraud detection systems continuously monitor your accounts for any suspicious activity, helping to prevent unauthorised transactions. •
Security Updates: FNB continuously updates their security protocols and software to defend against emerging threats and to keep your money safe. • The bank’s
forensic team of investigators and analysts focus on helping law enforcement with information and resources to assist in arrests and convictions. At the same time, customers are regularly reminded to use strong, unique passwords for their online banking access and to be cautious of scams or unsolicited communication that may appear to be from the bank. “However, to minimise incidents such as being forced or coerced to share passwords or OTPs or forced to make withdrawals or payments due to threat of violence, customers are encouraged to reduce their daily ATM withdrawal and payment limits so that if they are threatened by criminals, high amounts cannot be accessed,” Watermeyer said. Should anyone have any information about this kind of criminal activity or have witnessed threatening behaviour by criminals attempting to steal someone’s personal details and money, as with any criminal activity observed, contact the police immediately. For questions or assistance call 081 9536262 / 061 2992222 / 061 299 2999 between 08:00 or 19:00 or contact your relationship manager or private banker directly.