CoW starts updating pre-paid water, electricity meters

International deadline of 24 November 2024
    - 2023-02-23 11:10:00
The City of Windhoek (CoW) joins the rest of the world in rolling out the Token Identifier (TID) Rollover project which aims to update all prepaid electricity and water meters to continue functioning after the 2024 deadline.
The update is necessary as the software that runs the prepaid meters will expire worldwide on 24 November 2024.
By this date, all pre-paid meters must be updated by entering two special tokens. Failure to do so will result in the meters not accepting new credit tokens, leaving customers without water or electricity.
Residents are therefore informed that as of 1 March 2023, the CoW TID Rollover Field officers will begin visiting premises with prepaid meters to enter the two tokens to update the meters and to ensure that customers can purchase and recharge their electricity after the deadline.
All customers with pre-paid water and electricity meters are requested to cooperate with the TID Rollover Field officers, who will carry their employees’ cards and will work during weekdays from 8:00 to 19:00 and over weekends between 08:00 and 15:30.
Should there be no one at your premises when the field staff visit, a “no access note” will be left with the details of whom you can contact to arrange for an appointment.
For TID Rollover project inquiries, contact the City at 061 290 2242 or [email protected]